FAQ
Frequently Asked Questions
Everything families usually ask before their first call — if yours isn't here, reach us on WhatsApp any time.
Yes. Our Round-the-Clock package covers a live-in dedicated nurse for continuous 24/7 care, and any package can add night-shift coverage as needed.
Every nurse is background-checked and, where the role requires it, registered with the Nepal Nursing Council. Caregivers complete our internal training and reference checks before their first placement.
We serve Kathmandu, Lalitpur and Bhaktapur, including Patan, Baneshwor, Boudha, Kirtipur, Budhanilkantha and Imadol. Contact us to confirm coverage for a specific address.
Yes. Weekly photo and video updates are included in every package, and Round-the-Clock includes more frequent updates. Care coordinators will also schedule calls around your time zone.
Typically within 4 to 12 hours of your call, and often the same day for urgent post-hospital-discharge situations.
No. Packages run month to month with no long-term contract, and short-term or single-visit care can be arranged for specific needs.
Yes. We coordinate directly with licensed physiotherapists and can arrange doctor home visits or hospital-based specialist consultations as part of a care plan.